What is your return & exchange policy?

Unfortunately, due to the handmade nature of our candles, we are not able to offer refund or exchanges. Please email north29candleco@gmail.com if you have any problems with your order.

What should I do if my candles arrive broken?

We're so sorry that happened. Please email us at north29candleco@gmail.com with a picture of your broken candle and your order number, and we will get a replacement shipped out for you asap.

Do you offer wholesale?

Yes, we love our wholesale customers! Please see our wholesale page or email us at north29candleco@gmail.com for more information.

 

Do you offer private label/custom scents?

Yes, we offer private label and custom fragrances for businesses or gifts. Please email us at north29candleco@gmail.com. Limited availability.

Candle Care

Trim wick to 1/4 inch before lighting each time. Keep candle free of any foreign materials including matches and wick trimmings. Only burn the candle on a level, fire resistant surface. Do not burn the candle for more than 4 hours at a time. Always burn candle within sight and always keep out of the reach of children and pets.